Terms of Use

These Terms of Use (the “Terms”) form a binding agreement between you and mgmtOS and govern your use of mgmtOS for Artists, mgmtOS for Labels, SetPlan, their web, desktop, and mobile apps, and the mgmtos.io website (together, the “Services”). By creating an account, subscribing, or otherwise using the Services, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Services.

The Services are operated from Kazakhstan by RetailApps KZ LLP, a limited liability partnership registered in the Republic of Kazakhstan under Business Identification Number (BIN) 221040038450, with its registered office at 59A Amangeldy St., Almaly District, Almaty 050000 (“mgmtOS”, “we”, “us”). If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you and that organization.

• “Account” — your registered access to the Services.
• “Workspace” — the environment in which you and your collaborators manage artists, releases, shows, contacts, finances, track libraries, or set lists, depending on the product.
• “Your Content” — everything you and your collaborators submit to or create within a Workspace.
• “Subscription” — a paid plan giving access to the Services for a billing period.
• “Polar” — Polar Software Inc., our payment provider and merchant of record (see Section 5).

You must be at least 18 years old and able to form a binding contract to use the Services. You agree to provide accurate registration information and to keep it current. You are responsible for safeguarding your Account credentials and for all activity that occurs under your Account, and you must notify us promptly at info@mgmtos.io if you suspect unauthorized use. You are responsible for maintaining the security of the email account and any sign-in provider account you use to access the Services.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes during your Subscription. We may add, change, or remove features over time. The Services are provided as a hosted product; we do not grant you any right to the underlying software except the right to use it as offered.

Paid access to mgmtOS for Artists is sold as a per-Workspace Subscription in three tiers (Core, Pro, and Agency), billed monthly or annually. Each tier sets limits on artists and seats, described at purchase. Pending invitations count toward the seat limit. Plans and purchase terms for other products are presented separately.

Free trial. The mgmtOS for Artists trial requires no payment card and does not convert automatically to a paid plan. When it ends, workspace access pauses and your data is retained. You are charged only if you choose a paid plan and complete checkout.

Merchant of record. Payments for Subscriptions are processed by Polar, which acts as our authorized reseller and the merchant of record for your purchase. This means your purchase is a transaction with Polar, Polar is responsible for charging you and for calculating, collecting, and remitting any applicable sales tax or VAT, and Polar handles your payment method and billing details directly. Your purchase is therefore also subject to Polar’s own terms and privacy policy. mgmtOS provides the software and product support; mgmtOS does not itself collect or remit sales tax or VAT on your purchase.

Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price until cancelled. We (or Polar on our behalf) will send renewal reminders and advance notice of price changes where required by law, including in advance of an annual renewal. By subscribing you authorize the recurring charge until you cancel.

Cancellation and changes. You can cancel at any time from the billing portal; cancellation stops the next renewal and your access continues until the end of the current paid period. Confirmed deletion of a paid mgmtOS for Artists workspace, including through sole-owner account deletion, cancels its subscription immediately and ends access. We may change prices or plan limits prospectively, with notice, effective on your next renewal.

Refunds. Except where a refund is required by mandatory law, payments are non-refundable and there are no refunds or credits for partial periods. Billing disputes and refund requests are handled through Polar.

If you are a consumer in the EEA or the UK, you normally have 14 days to withdraw from a distance contract for a digital service. Because the Services are provided immediately on subscription, you expressly request that performance begin during the withdrawal period and acknowledge that, once we have begun providing the Services, you may be charged on a pro-rata basis for what has already been provided if you then withdraw. Nothing in these Terms limits any non-waivable consumer right you have under the mandatory law of your country of residence.

As between you and us, you own Your Content. You grant us a worldwide, non-exclusive licence to host, store, process, transmit, and display Your Content solely to provide and improve the Services, to enable collaboration within your Workspace, and as otherwise instructed by you. You are responsible for Your Content and represent that you have the rights necessary to submit it and that it does not infringe any third party’s rights or violate any law.

If you believe content on the Services infringes your copyright, send a notice with the required details to info@mgmtos.io and we will respond appropriately, including by removing infringing material and terminating repeat infringers.

You agree not to, and not to allow anyone to:

• use the Services for anything unlawful, infringing, deceptive, or harmful, or to store or transmit malicious code;
• access or use the Services to build a competing product, or copy, resell, or sublicense the Services;
• reverse engineer, decompile, or attempt to extract the source code of the Services, except to the extent that restriction is prohibited by law;
• probe, scan, or test the vulnerability of the Services, breach security or authentication, or interfere with or disrupt the Services or their infrastructure;
• scrape, crawl, or harvest data, or impose an unreasonable load on the Services, including through automated means or excessive API calls.

The Services, including all software, design, text, and the mgmtOS name and logo, are owned by us or our licensors and are protected by intellectual property laws. Except for the licence to use the Services in Section 4, these Terms grant you no rights in them. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

The Services rely on and may link to third-party services (including Google, Microsoft, Polar, and others). We are not responsible for third-party services, and your use of them is governed by their terms. Your use of any integration is at your own risk.

When you connect a service or an AI assistant to your Workspace, it acts within the access you approve. You are responsible for the actions you authorize it to take, and you can revoke the connection at any time.

We aim to keep the Services available but do not guarantee uninterrupted or error-free operation, and we may modify, suspend, or discontinue any part of the Services. We do not offer a service-level commitment unless agreed separately in writing. Features labelled beta, preview, or experimental are provided “as is”, may change or be withdrawn, and are excluded from any commitment.

AI features. Some features use artificial intelligence to draft, suggest, summarize, or answer, such as the assistant in mgmtOS for Artists and mgmtOS for Labels, spreadsheet import suggestions, and answers in the Help Center. Their output can be wrong or incomplete. Review it before you rely on it or apply it; you remain responsible for the decisions you make and the changes you apply with its help. How AI features process your data is described in our Privacy Policy.

SetPlan and your DJ library. The SetPlan desktop app reads your Rekordbox library from a copy and changes nothing in Rekordbox unless you allow it. With your consent it updates two Rekordbox settings so Rekordbox can show SetPlan playlists. If you turn on Direct sync, a beta feature, it adds and updates playlists in a SetPlan folder of your library, only while Rekordbox is closed and after backing up the library. Keep your own backups as well.

You may stop using the Services and delete your Account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Services in a way that risks harm to us, other users, or third parties; where practical and lawful we will give notice first.

On termination your licence to use the Services ends. Export Your Content before confirming account or workspace deletion. In mgmtOS for Artists, workspace deletion is immediate and cannot be undone; there is no export window afterward. Product-specific deletion and retention are described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 7, 9, and 13 through 18) survive.

The Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any calculation, output, or content will be accurate or complete. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

To the maximum extent permitted by law, mgmtOS will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Services, even if advised of the possibility. Our total liability arising out of or relating to the Services will not exceed the greater of the amounts you paid for the Services in the twelve months before the event giving rise to the claim, or one hundred US dollars.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that may not lawfully be limited, and nothing limits any non-waivable rights you have as a consumer.

You will defend, indemnify, and hold harmless mgmtOS from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to Your Content, your use of the Services, or your breach of these Terms, except to the extent the claim arises from our own breach of these Terms.

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, war, civil unrest, labor disputes, outages of telecommunications or infrastructure providers, and acts of government.

These Terms are governed by the law of the Republic of Kazakhstan, without regard to its conflict-of-laws rules, and the courts of Kazakhstan will have jurisdiction over any dispute, unless mandatory law provides otherwise. If you are a consumer, this choice of law and forum does not deprive you of the protection of the mandatory consumer-protection rules of your country of residence, and you may also bring proceedings in the courts of that country where the law so permits.

You represent that you are not located in, and will not use the Services from, a country or region subject to comprehensive sanctions, that you are not on any applicable restricted-party list, and that you will comply with all applicable export-control and sanctions laws when using the Services.

These Terms, together with the Privacy Policy and any plan terms presented at purchase, are the entire agreement between you and us about the Services. If any provision is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. We will give notices to you by email or in the app, and you can reach us at info@mgmtos.io.

We may update these Terms as the product and the law evolve. When we make material changes we will update the effective date above and notify you by email or in the app before they take effect. Continued use of the Services after a change takes effect means you accept the updated Terms.

Questions about these Terms? Email info@mgmtos.io.